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Frequently Asked Questions About Toilet Lifts

This page includes questions people ask about Dignity Lifts.

Who uses a toilet lift?
Dignity Lifts users are typically someone who has trouble standing up easily. They most often use a walker, rollator, mobility scooter, and sometimes a wheelchair. Their toilet is usually the lowest seat in the home. Without a lift, they are at risk of getting stuck on the toilet. A toilet lift is a simple solution to their problem and a great way that they can maintain their independence.

Other users include people who are rehabilitating. They may have just had surgery like knee or hip replacement which makes it extremely difficult to squat down and get up. These users are often in a rehab facility. 

Who is Dignity Lifts?
The Dignity Lifts company is a division of PriveCo, a company that was founded in 1998 to help people maintain their privacy and dignity.

Where are you located?
Our address is: 352 Oliver Dr., Troy MI 48084.
Our phone number is 1-248-457-6876.

Who buys a Dignity Lift?
Anyone. We make Dignity Lifts for almost every possible toilet and person. Check the individual product specifications if you need a model that is used commercially or you need a high weight capacity. We likely have a model for you.

Why do people use a toilet lift?

  1. People use a toilet lift so they don't get stuck on the toilet.
  2. People use Dignity Lifts so they don't fall accidentally. 75% of all falls happen in the bathroom, many of them after toileting.
  3. People use a toilet lift so they can use the bathroom alone. Everyone wants their privacy and independence, having someone help you in the bathroom is inconvenient and embarrassing.
  4. People use a toilet lift so they can continue to live at home.
  5. Some people use a Dignity Lift for a temporary condition, like recovery from knee or hip surgery.

Will a toilet lift fit in my bathroom?
Dignity Lifts toilet lifts fit in most bathrooms, especially if they were built to follow the building code. Here is a page that helps you measure to make sure your bathroom will fit a lift.

Will a toilet lift work with my toilet?
Dignity Lifts work with almost all toilets. There are some "modernist" designs that won't fit a toilet lift. Here is a page that helps you make sure your toilet will work.

How do you install a toilet lift?
Each model is slightly different, but all Dignity Lifts rest on the ground for stability. They replace your existing toilet seat. Assembling a Dignity Lift is fairly simple, almost everything is pre-assembled for you. Installing the lift around your toilet typically takes a handy person one hour. We publish installation instruction videos right here on our website. 

How is it delivered to me?
Dignity Lifts arrive mostly assembled in a big cardboard box. The box is approximately the size of a large ottoman. Most orders are shipped using a Ground Delivery service, in that case it will left on your doorstep. We offer "White Glove Delivery and Installation" service to addresses in 48 states.

How can I get it installed for me?
Dignity Lifts come with all of the instructions a handyman will need to install the lift. The instruction manuals are great and we also have instructional videos. We suggest you ask your handyman to install a Dignity Lift if you want. Typically they take less than 2 hours to install a Dignity Lift. We also offer white glove delivery and installation service, but our honest opinion is that a handyman can do the job much, much more affordably.

How much weight can it lift?
Each of the Dignity Lifts is different, please check the individual product pages to see their weight capacity. They range from 300 to 350 pounds.

Can I use it if there is no electrical outlet near my toilet?
Our Deluxe Toilet Lift uses a rechargeable battery and will lift you over 150 times before it needs to be recharged. That means that you only have to charge the battery about once a month.

How does it help me remain independent?
Dignity Lifts help you Stand Up, For Yourself. They allow you to use the bathroom without the help of anyone else. A toilet lift prevents you from getting stuck and needing to call for help.

When will my Dignity Lift arrive?

We ship Dignity Lifts right away, from our warehouse in Troy, Michigan. It usually takes less than one week for your Dignity Lift to arrive to you. If you want a better shipping time estimate, you can get one by adding the item to your shopping cart. Once you enter your address into the shopping cart, you will get more accurate shipping times. If there will be any delays, we will let you know by changing the product name to include its ship-by date.

What type of toilet will it work with?
Dignity lifts work with almost all toilets. We have an entire page devoted to this topic here. To check to see if yours will work, make sure the lip of the bowl is between 14 and 18 inches high. Almost all toilets fall in this range. If your toilet has an unusual shape, see our guide. Dignity Lifts are meant to work with most toilets and they adjust to do so. 

Where can you deliver your products?
We delivery Dignity Lifts to any address in the USA as well as Canada, Mexico, and the islands of the Caribbean.

Can I adjust the height of the lift?
Dignity Lifts are adjustable so that they fit your toilet properly. This is typically done by twisting the mounts for the wheels. 

Can I move the lift?
Yes. Depending on which Dignity Lift you purchase, our Commercial Lift has wheels and is designed to be moved all the time. Our other lifts are usually installed on a single toilet. Removing and moving those lifts isn't complex though. If you need to take your lift with you on vacation or to your second home, it is possible.

Does the lift stand up on its own?
The lift will not move without someone holding down a button. The user pushes a button to raise and lower the lift. Requiring you to press the button to keep the lift moving prevents accidents and injuries.
Our deluxe lift has the control buttons mounted on the right handle, which is convenient for an individual. The Basic Lift and Commercial Lift have controls on a wired remote so a nurse or aide can control the lift easily. 

Can I use your lifts as a bedside commode?
Our Deluxe Toilet Lift and Commercial Toilet Lift come with a commode bucket. Those models can be used a bedside commode.

Is the lift stable?
Dignity Lifts are very stable, much more stable than just a toilet. Our lifts maintain four feet on the ground, giving you much more stability than a lift that is only mounted to the toilet itself. Stability is very important to our customers, we make sure to deliver what they need.

Will this lift save time at a care facility?
Yes. Facilities that implement toilet lifts, even for a few residents are seeing great results. Toilet lifts save their team from having to assist people with toileting. Health care professionals know that the toileting process can be very time and labor intensive as well as injury prone. Using a toilet lift saves labor as well as prevents injuries to residents and staff.

Can the lift be moved from room to room?
Our commercial lift comes with wheels so that it can easily be moved from room to room. When you want it to stay in place, you can lock the wheels. Our deluxe lift has wheels available as an option.

Can someone who doesn't need a lift still use the same toilet?
Yes, when you lower the lift down to the lowest position it is roughly the same height as the toilet seat that it replaced. This allows everyone to continue to use the toilet.

What is the return policy on Dignity Lifts?
If you are unhappy with your Dignity Lift, you can return it before it has been used. The amount you are refunded depends upon at what stage the product is returned and the condition of the lift when it is received. 

  1. Returning A Dignity Lift - Unopened Box - If the box is unopened and the outer strapping is still intact, you can return Dignity Lifts with a 10% restocking fee, plus a fee for any discounted or free outbound shipping, within 30 days of purchase. You can use UPS to ship it back to us:
    PriveCo Inc. - Dignity Lifts Returns
    352 Oliver Dr.
    Troy MI 48084
  2. Returning A Dignity Lift - Installation Didn't Go Well - Before you install the lift, we ask that you measure your toilet and measure your bathroom to be sure it will work for you. If you omitted this step and didn't succeed in installing your lift, you can still return it with a 20% restocking fee, plus a fee for any discounted or free outbound shipping. Please put all of the parts and pieces back in the original box using the original packing materials. You can use UPS to ship it back to us:
    PriveCo Inc. - Dignity Lifts Returns
    352 Oliver Dr.
    Troy MI 48084
  3. Dignity Lifts - Used It, But Didn't Like It - Once the protective wrap is removed from the toilet seat or the lift is used for toileting purposes, your lift is no longer returnable. We apologize, but these lifts are adaptive medical equipment and not returnable once used for toileting purposes.

Notes on returns:

  • Lifts without their original box and packaging materials cannot be returned. Please do not send it as it will be damaged in shipment to us and we will send it back to you possibly resulting in more damage.
  • Lifts that are returned that are outside of these policies will be shipped back to you.

What is the Warranty on Dignity Lifts?
The Dignity Lifts Warranty offers a 3 year warranty on our toilet lifts. This warranty offers free replacement parts for any item that fails. During the first 90 days of the warranty period, we provide free parts and service in your home or facility. Details of the warranty are as follows.  

  • During the first 90 days of your ownership, Dignity Lifts will send a lift repair person to keep your Dignity Lift working properly. This warranty does not include installation of your lift, it covers only the lift itself and repairs needed due to failed parts or improper workmanship.
  • After 90 days and within 3 years of your purchase we will provide replacement parts free of charge. This does not include wear items such as grips and handles, but it does include the linkages, structure, battery, motors, actuators, and electrical components of your lift.
  • Your first point of contact for warranty repairs will be to call us or email us. Our team will handle your case. We will help diagnose the problem and fix it.

Do you have any other questions?
Please contact us. We love to hear from you and we can post your question and our answer after we speak to you or get your email.

Dignity Lifts
352 Oliver Dr.
Troy, MI 48084
Ph: 1-248-457-6876
email: DignityLifts@PriveCo.com

 

 

 

 

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