Refund policy
What is the return policy on Dignity Lifts?
If you are unhappy with your Dignity Lift, you can return it before it has been used, but after it has been used toilet lifts are not returnable. The amount you are refunded depends upon at what stage the product is returned and the condition of the lift when it is received. We advise that you consult with an Occupational Therapist and you measure your toilet and measure your bathroom to be sure it will work for you before you place your order.
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Returning A Dignity Lift - Unopened Box - If the box is unopened and the outer strapping is still intact, you can return Dignity Lifts with a 10% restocking fee, plus a fee for any discounted or free outbound shipping, within 30 days of purchase. You can use UPS to ship it back to us:
Dignity Lifts Returns c/o Crane
10725 Harrison Rd.
Suite 100
Romulus MI 48174
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Returning A Dignity Lift - Installation Didn't Go Well - Before you install the lift, we ask that you measure your toilet and measure your bathroom to be sure it will work for you. If you omitted this step and didn't succeed in installing your lift, you can still return it within 30 days of purchase with a 20% restocking fee, plus a fee for any discounted or free outbound shipping. Please put all of the parts and pieces back in the original box using the original packing materials. You can use UPS to ship it back to us:
Dignity Lifts Returns c/o Crane
10725 Harrison Rd.
Suite 100
Romulus MI 48174
- Dignity Lifts - Used It, But Didn't Like It - We cannot accept used lifts back. Once the protective wrap is removed from the toilet seat or the lift is used for toileting purposes, your lift is no longer returnable. We apologize, but these lifts are adaptive medical equipment and cannot be returned once they are used.
Notes / Additional Fees
- Lifts without their original box and packaging materials cannot be returned. Please do not send it as it will be damaged in shipment to us and we will send it back to you possibly resulting in more damage.
- Lifts that are returned that are outside of these policies will be shipped back to you.